Re-KYC and periodic review
Collects updated documents from every customer due for re-verification and clears the backlog.
The recurring work that never gets done, done
The Operations Auditor reaches every customer due for re-KYC, a data refresh, or a review, and collects what is missing. Every step is auditable.
Q3 cohortRunningscheduled · daily
1,284 due58% complete
DoneIn conversationAwaiting docsEscalated
- DDaniel RivasConfirmed
- LLiang WeiID expired
- PPriya SharmaProof of address
What it does
Standing operations a team can never fully staff
Recurring customer-facing work slips because no one owns it. The Operations Auditor owns it and gets it done on time.
Data refresh
Confirms stale contact, employment, and financial fields in a quick chat, so records stay reliable.
Annual reviews on schedule
Runs recurring reviews continuously, so they stop slipping to next quarter or an audit scramble.
Assigned to AI
Last step for KYC. Can you send a photo of your ID, front and back?
id_front.jpg240 KB
Verified, added to profileGot it, you are all set. Want me to walk you through your first report?
How it works
Outreach built for regulated teams
Give it a task and a cohort, like customers due for re-KYC. It works each one in conversation, logs every step per customer, and hands exceptions to your team.
- Re-KYC and document collection
- Auditable and scoped per customer
- Escalates exceptions, handles the routine
Record auditWorking backlogcontinuous
142 records need attentionof 1,000
858 records clean85.8% complete
- AAna RuizC-0041ID expired
- TTom EriksenC-0078Address unverified
- MMei LinC-0112Missing income doc
- CCarlos VegaC-0139ID expired
- SSarah OkonkwoC-0201Missing income doc
74 expired IDs48 missing docs20 unverified
The loop
It tells you where the gaps are
It tracks what each customer still owes, like a missing document or overdue review, and asks for that one thing. It also shows which steps customers stumble on.
Why it is different
The backlog worked down, not just tracked
| Status quo | Hire for it | Operations Auditor | |
|---|---|---|---|
| Coverage | Whoever the team gets to | Capped by headcount | Everyone who is due |
| Cadence | Slips to next quarter | A fire drill before audits | Continuous, always running |
| Auditability | Scattered across inboxes | As good as the process | Auditable per customer |
| Cost to scale | Risk piles up | Another hire | Per-conversation, no new headcount |
“Because it is ongoing, you do not stop it, it just keeps running. That is the value. The work that used to wait until someone had a free week now happens on its own.”
FAQ
Questions regulated teams ask
How does it handle sensitive customer data?
Sensitive PII moves through the API or a read-only database connection, not a spreadsheet. Every interaction is scoped per customer and auditable, with conversation backups for complaints or audits.
What about deliverability on regulated outreach?
No provider can stop a channel from blocking numbers that send too aggressively. We pace outreach, keep messages compliant, and hand cases to a person when needed.
Where do the compliance certifications stand?
SOC 2, GDPR, ISO 27001, and ISO 42001 are in progress, not yet certified. We build to them: org-scoped data, role-based access, encrypted credentials, and per-session PII and prompt-leak scoring.
The rest of the workforce
Hand us a backlog and watch it shrink
Send us a waiting re-KYC or data-refresh cohort and the Operations Auditor will work it down.