Customers

How teams put Boom to work

Lenders, neobanks and SaaS teams use Boom to interview customers, win back the ones who leave, and act on what they say.

The teams already talking with Boom

Filter by industry
  • Fintech
    Bitso

    Bitso hears from its users what makes them buy, hold, and come back

  • Fintech
    Grupalia

    Grupalia talks to its borrowers over WhatsApp, straight from the data it already has

  • SaaS
    Contalink

    Contalink interviews its accounting customers to learn why they stay and why they leave

  • Fintech
    Solvento

    Solvento reaches the carriers it finances on the channel they already use

  • Fintech
    Digitt

    Digitt collects the bank statements its applicants need to refinance their card debt, over WhatsApp

  • Healthtech
    Vitau

    Vitau follows up on pending prescriptions so patients never go without their treatment

  • Education
    Mattilda

    Mattilda keeps schools and families in the loop on tuition, one conversation at a time

  • Fintech
    Kontempo

    Kontempo learns what its business buyers need before they drift away

  • Fintech
    Wallbit

    Wallbit runs customer research with its users at a scale no team could by hand

  • Healthtech
    Terapify

    Terapify checks in with patients between sessions so no one drops out of therapy

  • Mobility
    Nexu

    Nexu brings drivers back with conversations, not blasts

  • Logistics
    Kroni

    Kroni talks to the brands it ships for to keep every order on track

  • SaaS
    AnswerThis

    AnswerThis interviews researchers to learn what they need from their tools

  • E-commerce
    Dogelthy

    Dogelthy turns its Shopify store data into conversations with every pet parent

  • Fintech
    Treo

    Treo onboards its customer base into AI conversations from a single upload

  • E-commerce
    Commons

    Commons asks its customers how its adaptogens fit into their routine

  • E-commerce
    VitalBotanics

    VitalBotanics wins back lapsed buyers with a conversation instead of a coupon

  • E-commerce
    Sleep Rituals

    Sleep Rituals asks every customer what would make the next order easy

  • E-commerce
    Sleepy Bear Studio

    Sleepy Bear Studio follows up with every new customer after their first order

  • E-commerce
    Mubson

    Mubson learns why shoppers left their cart, one reply at a time

  • E-commerce
    Bustin Boards

    Bustin Boards keeps riders coming back between purchases

  • E-commerce
    Herbit

    Herbit hears from its customers in their own words, on WhatsApp

  • Your team

    See what Boom does with your customers

Outcomes

What teams reach with the workforce

Real deployments, anonymized by industry. Most of these are research pilots, where teams start. Retention, win-back, and onboarding build on the same context. Your own numbers depend on your base and use case.

450 → 70

A neobank reached 450 customers and held 70 effective conversations in about a week, work that would take one person many days.

Customer research pilot, neobank
15 in 2 days

A lending team ran 15 effective customer interviews in two days, versus 2 done by hand in a full week.

Customer research pilot, lending
97 → 74

A B2B SaaS team gathered 97 responses and turned 74 of them into deep conversations worth analyzing.

Research pilot, B2B SaaS

See what it looks like on your customers

Pick the outcome you want to see proof of and we will run it on your own base in the demo.