A neobank reached 450 customers and held 70 effective conversations in about a week, work that would take one person many days.
Customer research pilot, neobankHow teams put Boom to work
Lenders, neobanks and SaaS teams use Boom to interview customers, win back the ones who leave, and act on what they say.
The teams already talking with Boom
- Fintech
Bitso hears from its users what makes them buy, hold, and come back
- Fintech
Grupalia talks to its borrowers over WhatsApp, straight from the data it already has
- SaaS
Contalink interviews its accounting customers to learn why they stay and why they leave
- Fintech
Solvento reaches the carriers it finances on the channel they already use
- Fintech
Digitt collects the bank statements its applicants need to refinance their card debt, over WhatsApp
- Healthtech
Vitau follows up on pending prescriptions so patients never go without their treatment
- Education

Mattilda keeps schools and families in the loop on tuition, one conversation at a time
- Fintech
Kontempo learns what its business buyers need before they drift away
- Fintech

Wallbit runs customer research with its users at a scale no team could by hand
- Healthtech
Terapify checks in with patients between sessions so no one drops out of therapy
- Mobility

Nexu brings drivers back with conversations, not blasts
- Logistics

Kroni talks to the brands it ships for to keep every order on track
- SaaS
AnswerThis interviews researchers to learn what they need from their tools
- E-commerce

Dogelthy turns its Shopify store data into conversations with every pet parent
- Fintech
Treo onboards its customer base into AI conversations from a single upload
- E-commerce
Commons asks its customers how its adaptogens fit into their routine
- E-commerce

VitalBotanics wins back lapsed buyers with a conversation instead of a coupon
- E-commerce

Sleep Rituals asks every customer what would make the next order easy
- E-commerce

Sleepy Bear Studio follows up with every new customer after their first order
- E-commerce

Mubson learns why shoppers left their cart, one reply at a time
- E-commerce

Bustin Boards keeps riders coming back between purchases
- E-commerce

Herbit hears from its customers in their own words, on WhatsApp
- Your team
See what Boom does with your customers
What teams reach with the workforce
Real deployments, anonymized by industry. Most of these are research pilots, where teams start. Retention, win-back, and onboarding build on the same context. Your own numbers depend on your base and use case.
A lending team ran 15 effective customer interviews in two days, versus 2 done by hand in a full week.
Customer research pilot, lendingA B2B SaaS team gathered 97 responses and turned 74 of them into deep conversations worth analyzing.
Research pilot, B2B SaaSSee what it looks like on your customers
Pick the outcome you want to see proof of and we will run it on your own base in the demo.